Everything the front desk needs, in one place
Alejo OS isn't a bundle of disconnected tools bolted together - reservations, payments, staff, and guest experience all share the same data, the same day.
Reservations & front desk
Every reservation, room assignment, and stay in one place - built for how a front desk actually moves through a shift.
- Check guests in and out with real-time room status
- Assign and reassign rooms without double-booking
- A calendar view of arrivals and departures, not just today's list
Payments
Take payment however a guest wants to pay, with one ledger reconciling all of it.
- Cash, Paystack, or Stripe - guest-facing or staff-recorded
- Per-hotel payout routing, not a shared pool
- A full payment ledger for every stay, searchable and exportable
Guest experience
Guests get a phone-based experience the moment they check in - no app to download, nothing to explain.
- Unlock room details, order from the restaurant, and browse events from a link
- Request housekeeping or maintenance without calling the front desk
- Works the same on any phone, no install required
Housekeeping & maintenance
Tasks get assigned, tracked, and closed out without a paper checklist taped to a clipboard.
- Room-by-room cleaning status, updated from the floor
- Maintenance tickets with an assignee and a status, not a group chat
- Everything feeds back into real-time room availability
Restaurant & events
Revenue centers beyond the room, run from the same system as everything else.
- Menu management and order tracking, postable straight to a guest's folio
- Ticketed events with check-in at the door
Tappa NFC & access
Program and manage NFC-based room keys and access credentials from the same dashboard.
- Provision and verify NFC assets per room or area
- Track access credential events, including lost-card handling
Staff & permissions
Every role gets exactly the access its job requires - nothing more, enforced on every action, not just hidden menus.
- Reception, housekeeping, restaurant, maintenance, events - distinct, purpose-built views
- Invite staff by email; they never see modules outside their role
Analytics
Occupancy, revenue, and guest-engagement trends, without exporting to a spreadsheet first.
- Occupancy and revenue trends over time
- NFC tap and guest-experience engagement data
The front desk doesn't stop when the internet does
Check-ins, cash payments, and room status all keep working through an outage and sync automatically the moment you're back online.